Quick Answer: Where Can I Complain To Optus?

How do I complain to the NBN?

Complain to NBN (phone 1800687626) and make sure you get a complaint reference number..

Does Optus have a call Centre in Australia?

We do have call centres in India, Philippines and Australia however it is not possible to route a call to any particular country as it is just given to the next representative available to take the call.

Where can I complain about bad customer service?

File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

Can I upgrade my phone Optus?

In the last 12 months of your plan, you can pay a one-off fee to return your current mobile phone in good working order to your nearest Optus store, and upgrade to a new phone on a 24- or 36-month device payment plan with an eligible SIM plan. Alternatively, you can keep your current phone.

What number do I call to check my Optus balance?

Check your balance: Text the number 1 (one) to 9999 (Free from an Optus Prepaid service); or.

Who is responsible for the NBN?

NBN Co is a Government Business Enterprise. It is responsible for rolling out the NBN on a wholesale-only, open-access basis, which means it is a wholesaler and does not supply retail services directly to the public.

What time does Optus customer service open?

Mon-Fri between 8am-5pm.

How do I get an Optus email address?

This can be done directly in My Account just follow these steps: Login into your My Account > On the dashboard – scroll down > click on your username to expand > Click on Settings (right hand side) > Click Manage next to Optus email account > Add email account > Fill out page (full name, username, password) > press ok.

What is wrong with NBN?

The NBN gets criticised for being slow and unpredictable – especially at peak hour in the evenings. One of the key reasons for this is because the retail service providers you sign up with to get on the NBN often don’t buy enough capacity – known as bandwidth – to give customers the speeds they’re paying for.

How can I contact Optus?

If you have a question or need help with your Optus service, you can contact us through one of the options below….What can we help you with?1300 417 220. Mon – Fri: 8am – 9pm. … 133 937. Mon – Fri: 8am – 8pm. … 133 937. … 1300 555 241. … 1300 417 220. … 133 937. … 133 937. … 1300 555 241.

Who do you complain to about phone companies?

There are two ombudsman services that deal with mobile phone complaints – Cisas and Ombudsman Services: Communications. Find out which one your mobile provider belongs to, as this will be the one you’ll need to use to escalate your complaint.

Who do I complain to about my broadband provider?

Make a complaint. Ofcom may be able to help you complain about or report issues relating to phone, broadband and postal services, and TV, radio and on-demand programmes.

How do you deal with poor customer service?

Keep it calm. Hold firm through the turbulence. Avoid the temptation to run a kamikaze mission. And in the end, remember that if you don’t handle bad customer service and stand up for your rights — and seek to make up for lost time and money — no one else will.

How do I chat online with Optus?

You can contact Optus using our online messaging. Simply log in with your My Account details in My Optus app or click on the Messaging icon on the bottom right of this page. To help you, our Optus Digital Assistant will respond instantly and connect you to an expert if your question needs to be escalated.

How do I talk to Telstra in Australia?

Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

How do I contact the Ombudsman of Australia?

By phone. Call: 1300 362 072 between 10:30am to 3:00pm (AEST) Monday to Friday. (Note: this is not a toll-free number and calls from mobile phones are charged at mobile phone rates).

Can I email Optus?

Unfortunately, we don’t take enquiries via email. For the best experience, we suggest messaging us through the My Optus app . If you don’t have the app, simply head to the app store to download the My Optus app. For those who prefer, you can also message us on My Account.

Is Optus Australian owned?

Singtel Optus Pty Limited (commonly referred to as Optus) is an Australian telecommunications company headquartered in Macquarie Park, New South Wales, Australia. It is a wholly owned subsidiary of Singaporean multinational telecommunications conglomerate Singtel.